Simple steps. Clear communication. Reliable follow-up.
Getting assistance should not be complicated. We first understand what you need, agree on what we can do, and then coordinate the necessary steps.
Tell us what you need
Contact us and explain what you are trying to achieve.
You do not need to have all the answers. We will listen and ask the necessary questions to understand your situation.
We discuss the requirements
We look at the nature of your request, the documents or arrangements involved and the people or offices that may need to be contacted.
We then discuss how EWPS can assist.
We agree on the scope and next steps
Before starting, we explain the proposed support, responsibilities, expected timelines where these can be established and the applicable professional fees.
This helps ensure that we understand each other from the beginning.
We organise and coordinate
Once we agree to proceed, we help organise the necessary documents, communicate with the relevant parties and coordinate the agreed activities.
We follow up and keep you updated
We follow up on outstanding matters and communicate progress, feedback and any additional requirements.
Where a process depends on a government office or another third party, we keep you informed of developments and matters outside our control.
We update you on completion
Once the agreed tasks have been completed, we provide the relevant updates and information.
What to expect along the way
A written scope and quotation
Before work begins you receive the agreed tasks, responsibilities and our professional fee. Government fees and third-party charges are listed separately.
Updates you don't have to chase
We tell you what has moved, what is outstanding and what comes next, by WhatsApp, email or phone, whichever you prefer.
Honesty about what we control
Where a decision or timeline rests with a government office or another third party, we say so plainly and keep you informed.
Care with your documents
Your personal and business information is used only for your assignment and handled as set out in our Privacy Policy.
A personal note
When someone entrusts you with an important matter, they are also trusting you with their time, resources and peace of mind. We do not take that responsibility lightly.
We want our clients to feel comfortable reaching out, asking questions and knowing that someone is paying attention to the details. We are here to make things easier, one assignment at a time.
Let's TalkReady to get started?
Let's talk about what you need help with.
Mon–Fri, 8am–5pm · Replies within a few minutes during office hours