Terms of Engagement
The terms on which Emerging Writing Pad Solutions Ltd provides its services, and the limits of our role.
These terms apply to all services provided by Emerging Writing Pad Solutions Ltd ("EWPS", "we", "us") to you ("the client"), together with the written scope and quotation agreed for your assignment. If the agreed scope and these terms differ, the agreed scope applies.
1. Our role
EWPS provides administrative assistance and coordination. We help you organise documents, prepare and coordinate applications and processes, liaise with offices and service providers, and follow up on progress.
We are not a law firm, an immigration authority or a government agency, and we do not give legal, tax or financial advice. Where your matter needs such advice, we will tell you so you can engage a qualified professional.
2. Decisions by authorities and third parties
Approvals, refusals, processing times and fees for permits, passes, registrations, licences and similar applications are decided by the relevant government authorities or third parties, not by EWPS. We cannot guarantee any outcome or timeline that depends on them. We will keep you informed of developments and of matters outside our control.
3. Scope, quotation and fees
- Before starting, we agree with you in writing the tasks we will carry out, each party's responsibilities, expected timelines where these can be established, and our professional fee.
- Government fees, third-party charges, travel and courier costs are separate from our professional fee unless the quotation says otherwise.
- Work outside the agreed scope will be quoted and agreed before it is done.
- Payment terms, including any deposit, are set out in the quotation.
4. Your responsibilities
- Give us complete, accurate and genuine information and documents, on time.
- Tell us promptly about any change that affects your assignment.
- Provide signatures, original documents, authorisations or personal attendance where a process requires them.
- Pay agreed fees and third-party charges when due.
We are not responsible for delays, refusals or extra costs caused by information or documents that are incomplete, inaccurate or late.
5. Confidentiality and personal data
We keep your information confidential and use it only for your assignment, except where disclosure is needed to carry out the work or is required by law. Our Privacy Policy explains how we handle personal data.
6. Ending an engagement
Either party may end an engagement by written notice. Fees for work already done and costs already incurred remain payable. We will return your original documents when the engagement ends.
7. Liability
We carry out our work with reasonable care and skill. To the extent allowed by law, our liability for any claim relating to an assignment is limited to the professional fee paid for that assignment, and we are not liable for indirect or consequential losses.
8. Website information
Information on this website is general and may change. It is not legal advice and does not replace the requirements published by the relevant authorities, which we will confirm for your specific case.
9. Governing law
These terms are governed by the laws of Kenya.
10. Contact
Questions about these terms: info@ewritingpadsolutions.co.ke or +254 722 636 432.